“How can we help you?” كيف أقدر أن أساعدك

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Founded in 2016, two weeks after Facebook announced the opening of its cutting-edge Messenger app to create chatbots services during the F8 conference in the US  – Abdallah Faza and Kais Hassan, decided to launch what in 2016, was as futuristic as flying police cars. Thanks to their ambition, vision and team spirit, arabot was on the roadmap to success.

With plans to launch in Europe and Asia Pacific, the founders understood early-on, the potential of the chatbot market.

The Jordanian high-tech company, which was accepted into the Hub71 Incentive Program in 2019, specializes in cutting-edge conversational AI chatbots in English and Arabic and text understanding technologies that help businesses communicate and engage with customers in real-time across a wide range of websites, mobile applications and messaging apps. As part of the Hub71 Incentive Program, arabot receives two-years of non-equity incentives that includes 100% housing, health insurance and office space in the WeWork x Hub71 community based in Abu Dhabi Global Market Square.

How did you come up with the idea of creating a chatbot? 

arabot was born two weeks after Facebook announced the opening of its Messenger platform back in 2016 at their annual Facebook F8 conference for developers and entrepreneurs who build products and services around the website. 

arabot helps business partners build intelligent Arabic/English bots which are powered by Machine Learning (ML), Deep Learning (DL) and Natural Language Processing (NLP) technologies which automate business processes, reduce operational costs, and proactively help customers round-the-clock.

How has your business grown since the COVID-19 pandemic and what have you done to scale accordingly?

The COVID-19 pandemic has pushed many businesses to accelerate the adoption of digital technologies and automation to enable production.

Despite the disruption caused by COVID-19, our teams have delivered impressive results by doubling down our efforts, signed deals with new customers in Jordan, Saudi Arabia and Kuwait. As an integral part of our customers’ businesses, we have unique responsibility to ensure timely delivery of automation and AI technologies essential for the continuity of our customers’ businesses and the communities in which we serve.

In fact, helping our customers, partners and communities take advantage of technology – in times like these – is core to who we are. 

What sets you apart from other startups in your sector?

Our deep relationships with our customers and partners have always been the driving force behind our success. Our commitment to quality and providing innovative products and services has helped arabot stand out from the crowd.

What markets do you hope to enter in the next 12 months?

The chatbot market size is projected to reach $9.4 billion by 2024 at a compound annual growth rate (CAGR) of 29.7%. At arabot, we have already completed 20 million jobs for our customers, but now we hope to build partnerships across new sectors, such as banking, healthcare services, travel and hospitality. We are hoping to tap into a broader market and expand our operations to European and Asia-Pacific regions to provide large and small businesses with digital engagement and automated customer support.

What was it that attracted you the most about Hub71?

As we expand our operations and scale globally, Hub71 is the perfect place for us to grow and to tap into global markets. Hub71 not only provides us with a supportive network – founders, accelerators, business enablers, entrepreneurship support groups, and investors – but it is also pushing the tech innovation agenda forward.

What advice would you give anyone who’s considering starting up for themselves?

  1. Make sure you’ve done your research to determine whether there is a market for your product or service 2. Check out the local competition and 3. Identify any weaknesses they have.

For more information visit arabot.

Apply to the Hub71 Incentive Program today!

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